Delivery Information

UK-Wide Pallet Delivery

Tiles, paving and flooring metarials are heavy products and are delivered across the UK using professional pallet networks designed for building materials.

Orders are securely packed on pallets to protect the products during transport and ensure safe delivery.

Typical delivery time varies between 3 to 5 working days, depending on stock availability and delivery location.

How Your Order Is Delivered

Due to the weight of tiles and paving, deliveries are made on pallets.

  • Delivery is kerbside only

  • The driver unloads the pallet using a tail lift and pallet truck

  • Pallets are placed at the nearest safe access point on the kerbside

Drivers are unable to carry products into the properties, driveways or gardens, or across any obstacles.

Access Requirements

Before placing an order, please ensure that your delivery location is suitable for pallet delivery.

The delivery vehicle requires:

  • reasonable road access for a large vehicle

  • a flat and solid surface for unloading

  • space for a pallet truck to manoeuvre

Pallet trucks cannot move across:

  • gravel

  • grass

  • steps

  • steep inclines

If access is limited, please contact us before ordering.

Delivery Times

Most orders are delivered within 3–5 working days, whereas express orders are delivered 1-2 working days.

Delivery schedules may vary depending on:

  • stock availability

  • courier routing

  • weather or unforeseen circumstances

You may receive a notification from the pallet network before delivery.

Checking Your Delivery

Please inspect the products before signing the delivery note.

Check for:

  • visible pallet damage

  • broken tiles

  • missing items

If damage is visible, please note this on the delivery paperwork and contact us as soon as possible.

Important Points to Remember!

  • Tiles are heavy products delivered on pallets

  • Deliveries are kerbside only

  • A suitable access point is required

  • Failed deliveries may incur a redelivery charge