Returns Policy

Returns Overview

We want you to be satisfied with your purchase. If you need to return an item, please contact us first so we can assist you with the process.

Due to the weight and nature of tiles and paving products, returns may involve pallet collection and handling charges.

Damaged or Incorrect Items

Please inspect your delivery before signing the delivery note.

If any damage is visible:

  • note the damage on the delivery paperwork

  • take photographs of the pallet and affected tiles

  • contact us as soon as possible

This allows us to resolve the issue quickly with the pallet network.

Change of Mind Returns

If you change your mind after receiving your order, we may accept returns subject to the following conditions:

  • items must be unused and in their original condition

  • products must remain in their original packaging

  • 2-way transport costs may apply

  • pallet collection charges may be deducted from the refund

Please contact us before arranging any return so we can advise on the correct process.

Return Transport

Tiles and paving are heavy materials and returns normally require pallet collection.

Return costs depend on:

  • pallet size

  • collection location

  • courier rates

These costs will be confirmed before arranging the return.

Refunds

Once returned goods have been received and inspected, refunds will be processed using the original payment method.

Refunds normally include:

  • the value of the returned products

Refunds may exclude:

  • original delivery charges

  • return transport costs (if applicable)

Need Help?

If you have questions about returns or need assistance with your order, please contact us and we will be happy to help.