Terms & Conditions

1. Overview

Welcome to Tiles on Top. In these Terms & Conditions, the terms “we”, “us” and “our” refer to Tiles on Top. We operate this website and online store, including all related information, content, features, tools, products and services made available through it.

Tiles on Top is a trading name and brand owned and operated by Soliterra Ltd, a company registered in England and Wales.

By visiting, browsing, using or purchasing from this website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Delivery Information and Returns & Refunds Policy. If you do not agree with these Terms, you should not use this website.

These Terms do not affect your statutory rights under applicable UK law.

2. Website Use

The content of this website is provided for general information and shopping purposes only. We may update or change any part of the website, including product information, pricing, specifications, images or policies, without notice.

We aim to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all information is always complete, current or error-free. Any reliance placed on the content of this website is at your own risk.

This website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy or availability of any third-party website.

3. Accounts and Registration

You may be asked to provide certain information when placing an order or creating an account, including your name, email address, billing details, delivery address and payment information. You confirm that all information provided is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality of your password and account details, and for all activity carried out under your account.

We reserve the right to suspend or terminate any account, restrict access to the website, cancel orders, or remove content at our discretion where we believe there has been misuse, security risk or breach of these Terms.

4. Product Information

We make every effort to present our products as accurately as possible. However, please note the following:

product images are for illustration and guidance only
colours, finishes and textures may appear differently depending on screen type, resolution and device settings
samples are intended as an indication of colour and texture only and may not exactly match later batches
product names shown on packaging may differ from the trade names used on our website

All product descriptions, dimensions, specifications and availability are subject to change without notice.

5. Product Characteristics and Variation

Tiles, paving and related surface materials may naturally vary in shade, tone, colour, texture and finish. Manufacturing tolerances and batch variation can occur, and minor differences between images, samples and delivered products should be expected.

Where applicable:

sizes quoted are nominal and may vary within normal manufacturing tolerances
coverage rates may assume standard joint widths
thickness, weight and shape may vary slightly between batches
some products may weather or change in appearance over time depending on installation, maintenance and environmental conditions

Customers should inspect samples and product details carefully before placing a full order.

We strongly recommend ordering sufficient material for the entire project in one order. Additional orders placed later may not match the original batch.

We also recommend allowing a reasonable extra quantity for cuts, breakages, wastage and future replacements.

6. Suitability and Installation

It is the customer’s responsibility to ensure that the selected product is suitable for its intended use and installation environment before ordering and before installation.

Tiles and paving should be installed by a suitably qualified professional using appropriate preparation methods, substrates, adhesives, grouts, jointing compounds, bedding materials and installation practices.

We cannot accept responsibility for:

incorrect installation
unsuitable substrates or bases
incorrect product choice for the intended application
costs arising from lifting, re-laying, replacing or rectifying installed products

All goods should be checked for damage, defects, shade and suitability before installation. Products must not be installed if there is a visible issue or concern.

7. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase goods from us.

Your order is not accepted until we confirm acceptance. We reserve the right to accept, decline, amend or cancel any order at our discretion, including where:

stock is unavailable
pricing or product information is incorrect
delivery to the requested location is not possible
there are payment, fraud prevention or security concerns

If we are unable to fulfil or accept your order, we will attempt to notify you using the contact details provided and will refund any sums paid, where applicable.

8. Prices and Payment

All prices shown on the website are stated in GBP unless otherwise indicated. Prices may be changed at any time without notice.

Unless otherwise stated, prices may exclude delivery charges, taxes, pallet charges or other applicable fees. These will be shown at checkout or otherwise communicated before order completion.

Payment must be received and successfully processed before an order is accepted and released for fulfilment.

We reserve the right to cancel any order where a product has been listed at an incorrect price due to a typographical, technical or supplier-related error.

9. Delivery

Please refer to our Delivery Information page for full delivery details.

In summary:

many tile and paving orders are delivered on pallets
deliveries are generally kerbside only
the customer is responsible for ensuring suitable access for the delivery vehicle and pallet unloading
delivery times are estimates only and are not guaranteed

We are not liable for delays caused by carriers, routing issues, weather, traffic, stock issues or events outside our reasonable control.

Risk in the goods passes to you upon delivery.

10. Inspection on Delivery

Customers must inspect goods as soon as reasonably possible upon delivery and, where visible damage exists, note it on the delivery paperwork and notify us promptly.

We recommend taking photographs of:

the pallet
packaging
any damaged goods
the delivery area, where relevant

Failure to report visible damage promptly may affect our ability to process claims with couriers or suppliers.

11. Cancellations, Returns and Refunds

Please refer to our Returns & Refunds page for full details.

Because many of our products are heavy goods delivered on pallets, cancellations and returns may be subject to transport, collection, handling or repalletisation charges.

Where a return is accepted, goods must generally be:

unused
unopened where possible
in original packaging
in resalable condition

Refunds may be reduced to reflect:

return transport costs
collection charges
repackaging costs
damage or loss in value caused after delivery

If an order is cancelled after dispatch, return arrangements and costs may still apply.

12. Area Calculations and Quantities

Any area calculations, coverage figures or quantity guides shown on the website are provided for convenience only.

It is the customer’s responsibility to verify all measurements, quantities and order requirements before placing an order. We cannot be held responsible for under-ordering or over-ordering.

13. Intellectual Property

The Tiles on Top name, brand and website tilesontop.co.uk are owned and operated by Soliterra Ltd. All content on this website, including but not limited to text, product descriptions, graphics, logos, photographs, layout, design and branding, is owned by or licensed to Tiles on Top or its licensors and is protected by copyright, trade mark and other intellectual property laws.

You may view, download or print content from this website for personal, non-commercial use only. You must not reproduce, copy, distribute, republish, modify or exploit any part of this website for commercial purposes without our prior written permission.

All third-party trade marks and brand names used on this website remain the property of their respective owners.

14. Third-Party Services and Shopify

Our store is powered by Shopify, which enables us to provide our online services to you. However, any purchase you make through this website is made directly with Tiles on Top, not with Shopify.

We may also use third-party services, apps, tools or providers in connection with payments, communications, delivery and website functionality. We are not responsible for the content or services of third-party providers except to the extent required by law.

15. Privacy

Your use of this website is also subject to our Privacy Policy. Please review that policy to understand how we collect, use and process personal data.

16. Website Availability

We do not guarantee that this website, or any content on it, will always be available or uninterrupted. Access may be restricted from time to time for maintenance, updates, repairs or technical reasons.

We are not liable for temporary unavailability, website errors, interruptions or technical issues beyond our reasonable control.

17. Prohibited Use

You may use this website only for lawful purposes. You must not use the website:

in any way that breaches applicable law or regulation
to transmit false, abusive, defamatory, obscene or harmful material
to infringe the rights of others
to introduce viruses, malicious code or other harmful material
to scrape, copy, harvest or extract data without permission
to interfere with the operation, security or performance of the website

We reserve the right to restrict or terminate access where misuse is suspected.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including for death or personal injury caused by negligence, fraud, or any rights you may have under consumer law.

Subject to that, we shall not be liable for:

indirect or consequential losses
loss of profit, revenue, business or goodwill
costs arising from installation, reinstallation, removal or delay
losses caused by circumstances beyond our reasonable control

Where we are liable in relation to goods supplied, our liability shall be limited, at our option, to:

replacing the goods
repairing the goods
making good any shortage
refunding the amount paid for the affected goods

19. Events Beyond Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to:

severe weather
carrier disruption
accidents
strikes
fire
flood
supplier failure
road restrictions
breakdown of systems or network services

20. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be published on this page.

Your continued use of the website after any changes are posted constitutes acceptance of the updated Terms.

21. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or your use of the website, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, unless otherwise required by applicable consumer law.